What payment options does the site provide? Are all my transactions
secure?
We offer payment options with
the major credit cards, as well as Online Check and Pay by Phone with two of the world's
best payment processing companies, CCBill and Verotel.
All transactions
are encrypted for total security. VISA cards are processed by
Verotel (Ticketsclub), all others by CCBill. We never see your
financial information.
I forgot my password and/or username. How do I retrieve my login
information?
If you forgot your password and/or username to the
site please go to the link below that applies to you:
If you signed up with Verotel click here
If you signed up with CCBill click here For Verotel Support, you can also try this email form.
How do I cancel or edit my membership with brenteverett.com?
To cancel your membership please contact one of the following companies
that processed your payment:
If you purchased a membership through CCBill click here
to cancel or view your account.
If you purchased a membership through Verotel click here to
cancel or view your account. For Verotel Support, you can also try this email form.
I'm a member, but I can't login. What's wrong?
1 - If you're experiencing login problems, please re-confirm your username and password with CCBill or Verotel by going to the appropriate link on the FAQ page (second from the top, this column).
If you're a new subscriber through Verotel, please note that it usually takes a few minutes for Verotel to update its subscriber database on our server. Also, remember everything you have to enter to login to the site is case-sensitive. 2 - If you've done the above, the next step is this:
For CCBill members, please click on this link: http://www.ccbill.com/kb/article.php?id=026.
For Verotel members: Send an email decribing the problem here: livesupport@verotel.com.
For Verotel Support, you can also try this email form. The payment companies maintain their own member databases on our server. Before we can troubleshoot, we need to ensure that these databases are up-to-date. 3 - To assist us with any possible troubleshooting, please provide us with the following information: the date you subscribed, the payment company you used to subscribe, the email address you used to subscribe, and the username and password you were provided by your payment company.
What video format and bitrates do you use on the website?
Beginning in early 2008, we started using High Definition equipment to prduce our videos. We will be adding WMV HD (Windows Media High Definition) files for download to the website in the not too distant future. Please look at the Site Requirements for the specifications your computer must meet to play these files.
Of course, we'll continue to provide Standard Definition wmv files, in (usually) three bitrates - High (1536kbps), Medium (800 or 768kbps), and Lower (400 or 256kbps), which is meant for anyone using a dialup connection. We'll also add files in MP4 format for use in iPods and occasionally in Real Player format.
Why do I get interruptions, buffering, black screens, etc. when I watch a video online or a live webcam show
First of all, make sure you are viewing videos in the bitrate/quality level that's appropriate for your internet connection speed. Secondly, even with high speed internet connections, both Cable and DSL, the available bandwidth for any individual user will vary throughout the day, depending upon how many people are using the internet at any given time. In addition, the number of members accessing our website may be higher than usual, which may cause a slowdown. And lastly, and this may get more serious in the future, some ISPs in the US and Canada actually restrict bandwidth availability to certain areas at certain times because their aging infrastructure can't keep up with the rapidly growing demand due to music and video downloads (now that broadcasters are making their programs available online). This is called traffic shaping and delays some transmissions to even out demand on a network. This appears to apply more to DSL providers than cable.
I've sent an email and was asked for verification. Is this a scam?
No, it isn't. We've recently had to enable a spam trapper program called BoxTrapper (provided by our hosting company) on some of our email addresses because of a great increase in spam. You may therefore be asked to respond to your email to us by sending a verification email. The text of the email you'll receive is as follows:
"The message you sent to BrentEverett.com requires that you verify that you are a real live human being and not a spam source. We regret having to ask you to take this additional step but the amount of spam email we are receiving is going through the roof. The verification program we are using is called BoxTrapper. It is part of our web hosting company's service.
To complete this verification process, simply reply to this message and leave the subject line intact. You don't have to add any text, just click on reply. If you're worried that this email might be a scam, go to www.brenteverett.com and check the Help or FAQ pages for an explanation of this verification email."
This messge is not a scam and you'll receive it only once. After that your email address is placed on a "white list" and all future emails from you will be delivered without the need for verification. We apologize for having to put you through this extra step.
Is the website compatible with Mac computers?
Please see Site Requirements for
more information.
|
When I press play on the Windows Media Player the player says
error/or ready and
the video doesn't play. How do I fix this?
Ensure that Windows Media Player is properly downloaded and
working on your computer. If necessary, try disabling any cookie restricting
software such as a firewall and/or anti-virus that you may have
on your computer. Then delete cookies, refresh your internet browser
and press play.
The embedded Media Player will work with IE6+, Firefox 2+, and Safari 3. Some members have also reported that Norton Internet Security will not let videos play that are activated by clicking on thumbnails. This applies to older videoa only.
The Windows Media Player stops playing a video, I get a black or green screen, or a red "x", or the video is stuttering or flickering. How can I fix this?
Make sure you have the most recent drivers for your video card and the most recent version of DirectX from the Windows Update page.
If that doesn't fix your problem, turn down (or turn off) video acceleration. Go to the Options dialog box in Windows Media Player and look for the video acceleration option on the Performance tab.
The images of the image galleries are quite small in my browser. Is there a way to see them
at full size?
Yes, there is. To view gallery images at full size, right-click on a gallery after it opens and choose "Go Full Screen". To return to your browser, press the "Esc" key on your keyboard.
When I go to the Blog and click on the "I understand and I wish to continue" button in Internet Explorer, nothing happens. What's wrong?
Nothing's wrong. IE is just being super-safe. You need to give http://www.brenteverettblog.blogspot.com permission to be accessed by IE. Go to the IE toolbar and click on Tools/Internet Options/Security. Select "Trusted Sites" and click on "Sites". Once there, add both http://www.brenteverett.com and http://www.brenteverettblog.blogspot.com, click "close" and "OK", and you're done.
During a live webcam show the streaming video keeps pausing,
distorting and/or buffering frequently. How do I resolve this problem?
The live video feed is broadcasting at approximately 350kbps, so if you are using
dialup internet access you will experience pausing
and/or buffering. Make sure that you have all the proper software
mentioned in the Site Requirements installed on your computer .
You can try disabling
all cookie restricting software such as a firewall and/or anti-virus
that you may have on your computer. Also try closing any unimportant
software running on your desktop as they are using RAM and slowing down the computer.
Streaming problems may also be caused by congestion on the internet.
If you experience buffering problems, right-click on the Media
Player, select Options and change Network Buffering to Buffer = 15,
30, or more seconds of content. This advice also applies if you have
high-speed internet access.
Does Brent really answer my emails himself?
Yes he does. You can email Brent directly at brent(@)brenteverett.com. [Please Note: the email address has extra brackets to prevent automatic retrieval by spammers.]
I emailed Brent two days ago & I still haven't received a response.
Why?
Unfortunately, due to the great number of emails Brent receives
there might be a delay in his response time. Usually all mail is
answered within 72 hours, but sometimes it can take up to five days. Please be patient.
I sent a model application and haven't received a reply. Does
this mean I'm not what you are looking for?
No. Unfortunately we can't reply to all our modeling applications.
We receive your application and put you on file. We will then contact
you when we have a project that we feel suits you.
I have some great ideas about what I like to see Brent doing during his webcam shows. May I email them to him?
Yes, of course. If Brent feels comfortable about your suggestion, he'll consider it. Also, if you have ideas about different formats for the webcam shows (like, for example, the Naked Bingos done during 2006), please email Brent.
How can I get Brent to visit my town?
I've received a few enquiries regarding how to get me to come to a member's town for an appearance. I thought I should make a little posting about how you could help me to get there if you really want to meet me.
My advice would be to call your local clubs and/or gay adult stores and suggest booking me to make a personal appearance there. Also, suggest doing something in conjunction with another gay business to keep costs down. All they need to do is go to the Help page to contact me, or e-mail Steve Peňa at steve(@)brenteverett.com for bookings. [Please Note: the email address has extra brackets to prevent automatic retrieval by spammers. You need to remove those before using the email address.]
The last and most important thing is to make sure you give them your name and phone number and tell them to mention that you referred me... I will give them a discount and you will receive a backstage pass to hang out with me ALL NIGHT while I am there, along with some free goodies!
Thanks,
- Brent
Please see site requirements or send us an email for more information
on any other issues.
Click Here
|
